Service Agreement

1. Contracting Entity

Provider: Henan Ruiyou Information Technology Co., Ltd

Address: Room 03, 16th Floor, Unit 2, Building 16, Shenye Century Village, Southeast Corner of Ping yuan Road and Xinzhong Avenue Intersection, Hongqi, Xinxiang, 453700, CN

Website: ruiyouit.com

Business Support: support@ruiyouit.com

Key Account: fengguangbin1@ruiyouit.com

2. Services in Scope

Services include digital technology services; data processing and storage support services; information system operation and maintenance; enterprise digital solution customization; mini-program and APP custom development; new media content planning and operations; graphic design and visual production; brand image planning; network security consulting; sales of smart office equipment, digital products, daily goods and labor protection products; internet online sales services; and business information consulting services.

3. Mobile Application Distribution and Monetization

Applications may be distributed through Google Play and Apple App Store. App monetization may include Splash Ads, Rewarded Video Ads, Interstitial Ads, and Banner Ads through compliant mediation providers.

4. User and Client Obligations

• Provide accurate business and billing information.
• Use services lawfully and avoid prohibited abuse, fraud, or security attacks.
• Respect intellectual property rights, contractual limitations, and data protection obligations.

5. Fees, Commercial Terms, and Deliverables

• Specific pricing, milestones, and acceptance criteria are defined in signed statements of work or purchase orders.
• Late payment, suspension, and termination rights are governed by applicable contracts and law.
• Custom development deliverables, deployment support, and maintenance windows are defined per project.

6. Compliance, Privacy, and App-Store Rules

Both parties shall comply with applicable regulations including GDPR, UK GDPR, CCPA/CPRA, PIPEDA, APPI, PIPA, LGPD, and other local requirements where services are delivered. Mobile app distribution and monetization must follow Google Play and Apple App Store requirements, including content, ad disclosure, and age-related policies.

7. Warranties and Liability

• Services are provided with commercially reasonable care and skill.
• Except where legally prohibited, indirect and consequential damages are excluded.
• Total liability is limited to amounts paid under applicable agreement periods, unless otherwise required by law.

8. Termination

Either party may terminate for material breach if not cured within agreed notice periods, or as otherwise permitted by signed contracts and applicable law.

9. Contact and Notices

Legal, privacy, and support communications: support@ruiyouit.com

Enterprise key-account matters: fengguangbin1@ruiyouit.com

10. Service Availability and Support Scope

• Availability targets and support scope are defined per signed contract or statement of work.
• Planned maintenance windows may be scheduled with advance communication when possible.
• Incident severity and response processes are handled according to agreed service tiers.

11. Intellectual Property and Licensing

• Pre-existing intellectual property remains with its original owner.
• Custom deliverables and licensing rights are governed by signed project agreements.
• Third-party software, SDKs, and app-store terms remain subject to their respective licenses and policies.

12. Confidentiality

Both parties agree to protect non-public technical, commercial, and operational information and to use it only for authorized business purposes.

13. Governing Law and Dispute Resolution

Unless otherwise specified in signed agreements, governing law, venue, and dispute resolution mechanisms are determined by applicable contract terms and mandatory legal requirements in relevant jurisdictions.

14. Entire Agreement and Severability

These terms, together with referenced policies and signed commercial documents, form the complete agreement framework. If any clause is unenforceable, remaining clauses remain effective to the fullest extent allowed by law.